The 14 Days Return Policy applies to change-of-mind returns. To be eligible, the device must be unused, in its original condition, and returned in its original packaging.
Your rights under Australian Consumer Law (ACL) for faulty devices are not limited to this period. The 14-day change-of-mind period doesn't affect your rights under ACL, which may entitle you to a repair, replacement or refund if the device has a fault. You can make a warranty claim here.
If you'd like to continue to make a 14-day change-of-mind return for a refund, you can follow the below step-by-step guide on how to open a claim.
1. Log in to your account
If you've placed an order on Reebelo before, then you've already started the account creation process! If you are having trouble logging in and don't recall creating an account, please first try resetting your password by entering the email you used during checkout. Once you've reset the password, try logging in with your email.
You can click here to login to your account for quick access.
Once logged in, click "Account" and then select "My Orders" from the drop down list.
2. Locate the device and click Return
Under "My Orders" you should see the orders you have made. Click the "Return" button next to the desired item to proceed with the 14-days change-of-mind return claim.
You need not click on "Warranty Claim" while your 14-days policy is active.
Once you click "Return", you will see the following,
3. Provide the details
Now make the appropriate selections and provide the details in the form. Please ensure that the information is accurate, otherwise this may affect the eligibility to return under the 14-day change-of-mind policy.
A minimum of 4 clear pictures are required before submitting a claim. You're welcome to review our Photo Guidelines for different item types here.
Photos of smartphones and iPads/tablets should include,
1. The front of the device with all four corners visible
2. The back of the device with all four corners visible
3. Right side of the device
4. Left side of the device
5. Top of the device
6. Bottom of the device
Photos of laptops should include,
1. The screen with all four corners visible
2. The keyboard with all four corners of the laptop visible
3. Back and front case of the laptop
4. Right and left side of the laptop
For any other products not listed here, similarly, please take clear photos, avoiding reflections, showing the front, back, and sides of the item.
4. We'll get back to you
Once you've submitted the claim, our Support Team will get back to you within 48 hours with more details on the return process. Further instruction will be included in the email.
Important Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You're entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure doesn't amount to a major failure.
If you are not satisfied with a remedy under the 14-days change of mind period and/or you feel that your ACL rights are not being appropriately observed, then you can submit your concerns in writing to escalation@reebelo.com.au.