While we work hard to make sure your order arrives safely to you, we recognise that sometimes things happen. We understand how frustrating it may be.
If you have reached out to the courier and confirmed that your parcel is deemed as “Lost In Transit”, please contact us by following the instructions here.
In your message to us, please provide us with
- The email from the courier that confirmed your parcel is deemed as “Lost in Transit”
- A statutory declaration here with the order ID, tracking/waybill number and an official stamp from the presiding witness