How should I prepare my device for return?

Once your return label has been provided there are additional steps you can take to ensure that your return is processed smoothly and efficiently by the vendor.

1. Safeguard your data by backing up or transferring it

This section pertains exclusively to devices with personal data storage, such as smartphones, tablets, laptops, gaming consoles, and computers—devices you can log in to. If you're returning other types of electronics, you can skip this step.

When you initiate a return, vendors perform various tests on your device, which may involve complete restoration. Regardless of the reason for return—whether for an exchange, refund, or repair—it's crucial to back up and remove your data beforehand.

If your device is non-functional (or your screen is unresponsive), data backup might not be feasible. However, you can check if you have a backup on any linked cloud account.

Rest assured, Reebelo sellers adhere to stringent privacy regulations outlined in our Privacy Policy Terms. This means they won't handle your personal data, but they're also unable to back it up for you. To assist yourself, click the appropriate link for your device below and follow the steps provided.

2. Remove your accounts (iCloud/Google/Samsung) and eSIM

Deactivating your user accounts and eSIM is crucial to protect your data privacy, allows the vendor to restore and repair the device effectively and enables the device to be used by another person if it's resold.

Failure to remove your accounts and eSIM may hinder the vendor's ability to repair, reuse or connect the device and may delay the returns process.

How to deactivate your user account

• For Apple Watches, make sure to follow these steps before selling, giving away, or trading in your device.
• To remove your AirPods or Beats headphones from Find My, unpair them from Bluetooth settings on each of your devices, then remove them from your devices list
• For other Apple devices like iPhone, iPad, or MacBook, there are two easy ways to disconnect your device from iCloud, even if it's no longer with you or not working. You can do this through icloud.com

To get started, select your situation from the options below:

1. If you have your iPhone or iPad and it's still working.
2. If you have your MacBook and it's still working.
3. If you no longer have your device (iPhone/iPad/MacBook) with you, and/ or it's not working.

Make sure you have your iCloud Account credentials ready. You'll need your iCloud account and password. If you forgot your password, check out this article: I forgot my Apple ID.

- Apple devices: How to factory reset your iPhone, iPad, or iPod touch

- Apple Macbook: How to erase your Mac and reset it to factory settings

- Android devices: Reset your Android device to factory settings - Android Help

To remove accounts from your Galaxy phone or tablet, you may refer here for Samsung Devices 

To remove your Google & other accounts on your Pixel phone, you may refer here for Google Pixel Devices

Discover how to get your Mac ready before returning it

Discover how to get your PC ready before returning it

How to disconnect your eSIM

If your phone is still operational:

You can take either of these two steps to remove the eSIM:

Option 1: Navigate to "Settings" > "Mobile Data" > "Delete eSIM"

Option 2: During the device restoration process, you can opt to erase your eSIM

If your phone is not turning on:

In such a case, you'll need to reach out to your carrier to disconnect the eSIM from your non-functional device.

Step 5. Remove your SIM Card from the device

Here's how you can remove a SIM card from a SIM tray:

1. Locate the SIM tray: Look for the small slot or tray on the side of your device where the SIM card is inserted.
2. Insert the ejector tool: Use the SIM card ejector tool provided with your device or a paperclip. Gently insert the tool into the small hole on the SIM tray.
3. Apply slight pressure: Push the ejector tool or paperclip gently until you feel some resistance.
4. Eject the tray: Apply steady pressure to eject the SIM tray from the device. The tray will pop out slightly.
5. Remove the SIM card: Carefully remove the SIM card from the tray.
6. Reinsert the tray: Place the empty SIM tray back into the device and gently push it until it's fully inserted.

** Remember to handle the SIM card and tray with care to avoid damage.

Step 6. Pack the item as per our provided instructions

Properly packing your electronics is crucial to safeguard them during shipping. Using the right materials and techniques ensures that your valuable items remain intact and secure throughout the transportation process. Here are some essential packing tips:

Here are some simple steps for effective packing:

1. Choose a Sturdy Box: Opt for a strong box made of double- or triple-walled cardboard. Avoid using old boxes that may have lost their rigidity.
2. Wrap and Secure: Use materials like bubble wrap, airbags, foam peanuts, or cardboard to wrap and secure your item. Make sure it's snugly positioned to prevent movement during shipping.
3. Tape Securely: Use pressure-sensitive tape to seal the box. Ensure all corners and seams are well-covered for added protection.
4. Label Placement: Stick the return label on top of the box. You can also include a spare label inside the box for easy identification.

By following these steps, you can help ensure your item arrives safely to the seller.

For an extra layer of safety:

• Snap pictures of the package inside and out, including the return label. Send us the photos, as they might come in handy if there's any issue with the shipping.
• When you drop off the package, ask for proof that you've handed it over (like a stamp or a piece of paper/ receipt from the post office).

** Note that Reebelo will not be reliable for any damage in transit due to improper packaging 

Step 7. Send the package back to the seller

You'll typically receive a return label from the specified carrier (like AU Post or DHL), and for these carriers, you have two options:

Drop it off (AU Post):

1. Print and attach the label, then drop off the package.

• Australia Post - You may choose to deliver the package to a convenient Australia Post drop-off location. - click here

Arrange for pickup (DHL):

• Print and attach the label to your package. Your shipping provider will collect the package from the specified address.
• DHL - Please contact DHL to organize the collection or follow this link to book it online - click here

** Important

If you send back the device yourself, please share the tracking information with us, so we can inform the seller about its arrival.