Having trouble with your eSIM? Don't worry, we've got you covered with a list of steps to troubleshoot and solve the problem.
1. Check Your eSIM Plan
Make sure your plan is set up and ready to use. Your phone must be unlocked, and both mobile data plans should have the same network provider. Also, make sure that your network provider supports Dual SIM with eSIM. If you can't find your eSIM plan, go to Settings > Mobile Data or Settings > Cellular. Follow Apple's guide to set up your eSIM if needed. Check that your network providers show up on the status bar in Control Center.
2. Reset Your Network
If you're having connectivity issues, try turning your mobile data off and on again. Make sure you're in an area with mobile network coverage and enable data roaming if you're abroad. You can also reset your network settings by going to Settings > General > Reset > Reset Network Settings.
3. Update Your Software
Make sure your device's software is up to date. Back up your device and connect to Wi-Fi. For iOS devices, go to Settings > General > Software Update.
For Android devices, go to Settings > System > System Update.
4. Restore Your Device to Factory Settings
If all else fails, try restoring your device to its factory settings. Connect your device to a computer with the Finder app (if you have macOS Catalina or later) or iTunes app (if you have macOS Mojave or earlier) and follow the instructions to restore your device. Make sure to sign out of Find My first if you're still logged in.