Device Troubleshooting
Articles to assist you with common device issues
- My Device is Carrier Locked
- How to check battery health
- My Speaker Isn't Working
- Can’t change / choose the language of my phone
- My eSIM is not working
- I can't update my phone
- The GPS location sensor on my phone does not work
- My camera's flash is not working
- Can't remove the sound from the camera
- Facial recognition / FaceID is not working
- I have an issue with my device's sensors
- Zoom not working on the camera
- My camera is not working
- Camera unable to focus
- Phone's plugs and sockets aren't working
- Issue with device's battery capacity/level
- Why is my battery heating up/swelling
- My battery is not charging
- My headset / jack plug is not working
- The vibrate mode of my phone is not working
- Phone runs out of battery quickly
- Issue with a button
- No network on my device
- People can't hear me well
- My device doesn't turn on anymore
- Device has a display issue
- Touchscreen not working properly
- “Important Message” or “Unknown Part” warning from Apple
- I received my device to find that its password locked. How do I unlock it?
- My device shows a non-genuine part warning, what should I do?