Sorry to hear that your device is not working as intended.
If your device is still within the 14 days return policy, you can opt for the below options:
•Repair / Replacement: We will send you a free return label. Once the device has been safely returned and undergone an inspection, our supplier will proceed to repair it, or if this shouldn’t be possible, we will replace the device for you for free.
•Refund: Alternatively, if your device is still within the 14 days return policy, we can proceed with a refund after our vendor has received and inspected your device.
To return the device, please check how to claim the 14 days return policy here.
Alternatively, if your device has passed the 14 days return policy period while still within the warranty period, we would offer a Repair / Replacement.
To return the device under warranty, please check the steps here.