After you submit a claim, our Support Team will review the details you've provided and follow up via email with the next steps. Our team aims to respond to claims within 48 hours.
Should you return the item to the vendor, once they receive it, they will inspect the item and determine the appropriate remedy based on the nature of the issue.
Important Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You're entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure doesn't amount to a major failure.