Although a device may be declared to have an IP68 rating when brand new, waterproof sealing isn't guaranteed on refurbished devices. This is because some devices may be opened during the refurbishing process so that tests can be conducted or repairs may be made.
While our vendors do their best to handle these devices and (if necessary) will refurbish them accordingly with the best components, waterproofing isn't guaranteed.
Typically if you or any other external person has damaged your device via non-covered actions indicated here, the 12-Month-Vendor Warranty will no longer apply.
However, if you have purchased our extended ReebeloCare Warranty, your device will be covered for up to one accidental damage incident, including any physical damage to the screen and/or the other internal & external components, from the date of purchase till the first 24 months. You can read more about making a ReebeloCare Warranty claim here.
Important Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You're entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure doesn't amount to a major failure.